INFORMATION

INFORMATION

NEVER MISS A THING!

Sign up for byBiehl newsletter and win a $200 byBiehl gift certificate

SHARE THE LOVE

Terms & Conditions

 
Delivery

Shipments to Denmark will be sent the same day and should arrive either the following day or the day after. Delivery to the rest of Scandinavia takes approximately 2-5 working days, from the processing of your order until it arrives at your address. Delivery outside of Scandinavia may take up to approximately 5 working days. All products are securely packaged.

 

 Order processing

After you have placed and paid for your order at www.bybiehl.com, you will receive an order confirmation via e-mail.The invoice is sent with the order. byBiehl accepts no liability for any product(s) sent by post or shipping agent.

 

Order processing charges

There is free freight for orders to Denmark and the rest of Europe of more than 500 DKK or 70 Euro and for orders above 2500 DKK sent to the rest of the world. Orders below 500 DKK are subject to a handling and dispatch fee of DKK 25.00 in Denmark and 40 DKK for the rest of Europe. Other international orders are subject to a handling and dispatch fee that is dependent upon the destination.

 

Payment

We accept the following payment and credit cards: Dankort, Visa, Mastercard, Visa Electron, JCB and American Express. Customers are subject to payment fees to the extent of the chosen credit card. The payment will be withdrawn when the order is sent.

 

Returned goods

Customers have the right to return goods within 30 days after order date. In order to be returned, the goods must be returned and received by byBiehl within the 30 days. Returned goods must be intact and in the original packaging.The purchaser must pay for the cost of returning the goods and any shipment fees will not be refunded.Your legal rights as a consumer are unaffected. You must not return goods to a byBiehl dealer – goods must be returned directly to byBiehl. See the return address at the bottom of this page. If a product is faulty, please contact us via e-mail: mail @ bybiehl.com. When you return a product please include a copy of the invoice and write: “att. byBiehl e-Shop”

 

Security

The byBiehl payment system functions in cooperation with Nets (formerly Payment Business Services (PBS)). All payment-related data sent between your browser and byBiehl is encrypted. At the bottom of your browser you can see if an internet webpage is encrypted. All encryption is carried out via an SSL server (Secure Socket Server).

 

Gift certificates

Gift certificates issued by byBiehl can only be used on www.bybiehl.com. They will be valid for the period stated on the gift certificates. It is only possible to use one gift certificate per purchase on www.bybiehl.com and gift certificates cannot be used together with other rebates or gift certificates. Gift certificates cannot be exchanged to cash. Some products may be blocked for rebates.

 

Venue and applicable law

Any dispute between the purchaser and byBiehl, including the interpretation of byBiehl Terms and Conditions of Purchase, must be decided at the Maritime and Commercial Court in Copenhagen, according to Danish law and in the Danish language.

 

Changes

byBiehl reserves the right to make changes without prior warning to prices and the terms and conditions of purchase.

byBiehl
Denmark
Tel.: +45 30 48 98 00
mailto:mail@bybiehl.com
Central Business Register no. 33588933

Privacy Policy

 

WHAT DO WE DO WITH YOUR INFORMATION?

 

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

With your permission, we may send you emails about our store, new products and other updates in the newsletter. You can unsubscribe at any given time.


DISCLOSURE

 

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

 

Payment:

If you choose a direct payment gateway to complete your purchase, then ePay stores your credit card data. It is encrypted. Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

 

THIRD-PARTY SERVICES

 

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

 

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

 

SECURITY

 

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all requirements and implement additional generally accepted industry standards.

 

AGE OF CONSENT

 

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

 

CHANGES TO THIS PRIVACY POLICY

 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

 

QUESTIONS AND CONTACT INFORMATION

 

If you have any questions about the above, please don't hessitate to contact us at mail@bybiehl.com

SHIPPING AND RETURNS 



Delivery

Shipments to Denmark will be sent the same day and should arrive either the following day or the day after. Delivery to the rest of Scandinavia takes approximately 2-5 working days, from the processing of your order until it arrives at your address. Delivery outside of Scandinavia may take up to approximately 5 working days. All products are securely packaged.

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. 

Shipping
To return your product, you should mail your jewelry to our address as stated below.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Please send your returned goods to our address as below:

byBiehl

Aurehøjvej 26C

2900 Hellerup

Denmark


Product Care



The Materials

byBiehl Jewellery is made of .925 Sterling Silver and 18k solid gold with cubic zirconia stones and 0,03 carat diamonds.

Wear & Tear over time

Each piece of jewellery is hand-crafted and requires delicate handling.

The pieces are either polished, oxidized, black rhodium plated or 18 carat gold plated, to give them a different expression. It is IMPORTANT TO NOTE that these surface treatments will fade over time with frequent wear. The surfaces on items which are in contact with the skin like rings and bracelets will fade faster due to contact with sweat and perfume.

Treat your jewels with care 

Perfume, water or any other fluid is your jewellery's worst enemy so try to avoid any direct contact with these substances. As a result, it is a good idea to take off your rings when washing your hands. If you have to clean it brush the piece softly in warm water and remember to let it dry well. Or even better just gently wipe with a soft jewelry cloth. 

It is also a good idea to store your jewellery in an airtight bag or jewelley box, when not in use, as sterling silver jewellery become coated with verdigris when out in the air. 

Please do not hesitate to contact us if you have any questions about caring for your byBiehl jewellery - mail@bybiehl.com

AVAILABLE JOBS

 

At the moment there are no open positions.

Nevertheless, we always welcome unsolicited applications.
If  you have the right spirit and qualifications, you are most welcome to send us your application and resumé to mail@bybiehl.com

 

Contact Us

Contact

Please feel free to contact us if you have any questions. You can fill out the form below, contact us by e-mail or call us directly.

 

(+45) 30 48 98 00

Telephone calling period:
Monday - Friday: 09:00 - 16:00 

mail@bybiehl.com

Use the form bellow to contact us.

What is your question about?

flower rain background
flower rain background
NEVER MISS A THING!
close

NEVER MISS A THING!

Sign up for byBiehl’s newsletter and WIN a $ 200 byBiehl gift certificate. We pick a winner once a month. 

When you sign up you also get many other benefits:

      • You get to see all the new designs first
      • You get special VIP offers (for byBiehl members only)
      • You get tips and tricks about jewellery and styling
      • You can follow byBiehl behind the scene
raining flowers
raining flowers