Terms and Conditions of Purchase


Shipments to Denmark will be sent the same day and should arrive either the following day or the day after. Delivery to the rest of Scandinavia takes approximately 2-5 working days, from the processing of your order until it arrives at your address. Delivery outside of Scandinavia may take up to approximately 5 working days. All products are securely packaged.


Order processing

After you have placed and paid for your order at www.bybiehl.com, you will receive an order confirmation via e-mail.The invoice is sent with the order. byBiehl accepts no liability for any product(s) sent by post or shipping agent.


Order processing charges

There is free freight for orders to Denmark and the rest of Europe of more than 500 DKK or 70 Euro and for orders above 2500 DKK sent to the rest of the world. Orders below 500 DKK are subject to a handling and dispatch fee of DKK 25.00 in Denmark and 40 DKK for the rest of Europe. Other international orders are subject to a handling and dispatch fee that is dependent upon the destination.



We accept the following payment and credit cards: Dankort, Visa, Mastercard, Visa Electron, JCB and American Express. Customers are subject to payment fees to the extent of the chosen credit card. The payment will be withdrawn when the order is sent.


Returned goods

Customers have the right to return goods within 30 days after order date. In order to be returned, the goods must be returned and received by byBiehl within the 30 days. Returned goods must be intact and in the original packaging.The purchaser must pay for the cost of returning the goods and any shipment fees will not be refunded.Your legal rights as a consumer are unaffected. You must not return goods to a byBiehl dealer – goods must be returned directly to byBiehl. See the return address at the bottom of this page. If a product is faulty, please contact us via e-mail: mail @ bybiehl.com. When you return a product please include a copy of the invoice and write: “att. byBiehl e-Shop”



The byBiehl payment system functions in cooperation with Nets (formerly Payment Business Services (PBS)). All payment-related data sent between your browser and byBiehl is encrypted. At the bottom of your browser you can see if an internet webpage is encrypted. All encryption is carried out via an SSL server (Secure Socket Server).


Gift certificates

Gift certificates issued by byBiehl can only be used on www.bybiehl.com. They will be valid for the period stated on the gift certificates. It is only possible to use one gift certificate per purchase on www.bybiehl.com and gift certificates cannot be used together with other rebates or gift certificates. Gift certificates cannot be exchanged to cash. Some products may be blocked for rebates.


Venue and applicable law

Any dispute between the purchaser and byBiehl, including the interpretation of byBiehl Terms and Conditions of Purchase, must be decided at the Maritime and Commercial Court in Copenhagen, according to Danish law and in the Danish language.



byBiehl reserves the right to make changes without prior warning to prices and the terms and conditions of purchase.


Cancellation of orders and website accuracy

byBiehl is not obliged to accept all orders and byBiehl may at any time cancel an order. In this case we will return any payment you have made.

We may change or update the Websites and anything described in it without notice to you.

Whilst we endeavour to ensure that information and materials on the Websites are correct, no warranty or representation, express or implied, is given that they are complete, accurate, up-to-date, fit for a particular purpose and, to the extent permitted by law, we do not accept any liability for any errors or omissions. This shall not affect any obligation which we may have under any contract that we may have with you to provide you with services, including any obligation that we may have under that contract to provide you with accurate information and advice, and which we may do through a secure part of the Websites available to people who use the appropriate password.

The material contained on the Websites is provided for information purposes only and it shall not give rise to any commitment or obligation by us. Any information on the Websites shall not constitute any part of an offer or contract.




Tel.: +45 30 48 98 00



Central Business Register no. 33588933

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