Order processing

After you have placed and paid for your order at www.bybiehl.com, you will receive an order confirmation via email.

The invoice is sent with the order. byBiehl accepts no liability for any product(s) sent by post or shipping agent.


For orders before 12 AM, shipments to Denmark will be sent the same working day and should arrive either the following day or the day after.

Delivery to the rest of Scandinavia takes approximately 2-5 working days, from the processing of your order until it arrives at your address. Delivery outside of Scandinavia may take up to approximately 5 working days + customs duty.

All products are securely packaged and wrapped in byBiehl boxes.

Order processing charges

There is free shipping for orders to Denmark and the rest of Europe of more than 400 DKK/70 EUR and for orders above 1.000 DKK sent to the rest of the world.

Orders below 400 DKK are subject to a handling and dispatch fee of 30 DKK in Denmark and 40 DKK for the rest of Europe.

Other international orders are subject to a handling and dispatch fee that is dependent upon the destination.


We accept the following payment and credit cards: Dankort, Visa, Mastercard, Visa Electron, JCB and American Express.

Customers are subject to pay fees to the extent of the chosen credit card. The payment will be withdrawn when the order is sent.

Returned Goods

You have the right to return goods within 30 days after the order date. Returned goods must be intact and send in the original packaging.

The purchaser must pay for the cost of returning the goods and any shipping fees will not be refunded. Your legal rights as a consumer are unaffected. You cannot return goods to a byBiehl dealer – goods must be returned directly to byBiehl (find the return address at the bottom of this page).

When you return a product, please include a copy of the invoice and write: “att. byBiehl e-Shop”.

If a product is faulty, please contact us.


The byBiehl payment system functions in cooperation with Nets (formerly Payment Business Services (PBS)). All payment-related data sent between your browser and byBiehl is encrypted. At the bottom of your browser, you can see if an internet webpage is encrypted. All encryption is carried out via an SSL server (Secure Socket Server).

Gift certificates

Gift certificates issued by byBiehl can only be used on www.bybiehl.com. They will be valid for the period stated on the gift certificates.

It is only possible to use one gift certificate per purchase on www.bybiehl.com and gift certificates cannot be used together with other rebates or gift certificates.

Gift certificates cannot be exchanged for cash. Some products may be blocked for special promotions.

Venue and Applicable law

Any dispute between the purchaser and byBiehl, including the interpretation of byBiehl Terms and Conditions of Purchase, must be decided by the Maritime and Commercial Court in Copenhagen, according to Danish law and in the Danish language.


byBiehl reserves the right to make changes without prior warning to prices and the terms and conditions of purchase.

Returning address

Goods ordered at byBiehl webshop must be returned to the following address:


Gersonsvej 7 St. Th

2900 Hellerup