SHIPPING AND RETURNS

DELIVERY

Shipments to Denmark will be sent the same day and should arrive either the following day or the day after. Delivery to the rest of Scandinavia takes approximately 2-5 working days, from the processing of your order until it arrives at your address. Delivery outside of Scandinavia may take up to approximately 5 working days. All products are securely packaged.

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

SHIPPING

To return your product, you should mail your jewelry to our address as stated below.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over 70 EUR, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Please send your returned goods to our address as below:

byBiehl

Aurehøjvej 26C

2900 Hellerup

Denmark