Claims and Complaints

Should it occur that your byBiehl jewelry breaks within the first 2 years from the date of purchase, you can send the broken piece to our office: Gersonsvej 7 st th, 2900 Hellerup, Denmark.

It is important that you enclose your invoice. We do not repair or exchange jewelry that is sent to us without an invoice.

Should you wish to have your jewelry sent to another address than the one from your original purchase, then please leave a note with the following information; Name, address, phone number and email.

We reserve the right to reject claims where the jewelry has suffered nuisance. Furthermore we advise all of our customers to read our advice and counseling on how to take care of your jewelry.

If you have any further questions then please contact us at: customerservice@bybiehl.com