We aim to dispatch your order within 24 hours. You should receive your package within 2 business days.

If you have not received your package after 3 business days, you can track your package via the tracking number you received when the package was shipped. Otherwise, contact the customer service team at the following email: [email protected]

If you forget to pick up your package, it will automatically be sent back to us. Once we have received your package, you will be contacted by our customer service.

I have received the wrong piece of jewelry/is a piece of jewelry missing from my package? If you have received the wrong piece of jewelry, please contact us by email as soon as possible. Customer service can be contacted at: [email protected]

If you regret your purchase, please contact us as soon as possible if you wish to cancel your order. If the order has already been shipped, unfortunately it is not possible to cancel the order.

At byBiehl.com, there is a 30-day return policy. This applies from the date of shipment and 30 days onwards. If the jewelry is for a gift, please note in the comments field when the gift should be given.

If you do not want your item, it must be sent within the period in its original packaging and condition.

As a general rule, the extended return period only applies to Christmas. Exceptions can be made by agreement with customer service.

We recommend that you return the jewelry you don't want to us and then make a new purchase on our webshop.

We will credit the amount to the card used for the purchase or create a credit certificate that you can use for the new purchase when we receive your package.

As a general rule, you cannot return items purchased on our website to our retailers. We recommend that you contact the individual retailer to inquire about this option.

You return your item by sending it in its original packaging and condition with a delivery note and completed return form to:

byBiehl
Gersonsvej 7 st. th.
2900 Hellerup

We ask that you deliver returns in person to our address and that you place packages in our mailbox.

After 30 days we do not offer a refund. Instead we can offer a credit card for our webshop. If you would like this, please contact our customer service at: [email protected]

When crediting, the money will be deposited to the card used for the purchase. Unfortunately, we do not have the option to deposit the money to a specific card.

The processing time will normally be 2-10 business days from the time we receive the package. We will contact you when your return has been processed.

You should see the money in your account within 2-5 business days. If this is not the case, please contact your bank.

Should your piece of jewelry accidentally break, please contact customer service at [email protected] with your order number and clear pictures of the piece of jewelry.

As a customer, you have a 2-year warranty. We would like to point out that we reserve the right not to accept complaints without the original proof of purchase. We ask that you deliver complaints personally to our address and that you place packages in our mailbox.

Each complaint is assessed individually. We do not accept complaints where the jewelry has suffered obvious damage. Furthermore, we would like to point out that there is no right of complaint on gold-plated jewelry where the coating has faded.

Your complaint should be processed 2-10 business days after we have received your package. Please note that processing times may be extended during busy periods.