If you order before 2:00 p.m., we’ll ship your package the same day.

We ship online orders every weekday (Monday-Friday).

You will normally receive your package within 1-2 business days, depending on your delivery address.

Please allow a little extra delivery time during busy periods or sales and promotions.

Enter the discount code in the final step of checkout.

Discount codes cannot be combined; you can only use one discount code per order.

Some discount codes do not apply to fine jewelry, Essentials, or already discounted items.

If you haven't received your welcome discount code, please check your spam folder.

If you still can't find your discount code, please contact customer service below.

Please fill out the form with details about which earring you would like:

Single earring / half pair - order

If you haven't received your package after 3 business days, you can track it using the tracking number in the shipping confirmation you received from us.

If the package still hasn't arrived, select General question in the “Contact us” menu below, then select Missing package.

If you forget to collect your package, it will automatically be returned to us. Once we have received your package, our customer service team will contact you.

Please use our returns portal and select a complaint to expedite your case.

If you change your mind about your purchase, please contact us as soon as possible if you wish to cancel your order. Unfortunately, if the order has already been shipped, it cannot be canceled.

All jewelry comes in gift boxes, ready to give.

If the jewelry is a gift, please select the date the gift will be given in the gift date picker at checkout.
The return period starts from this date.

Gifts can be returned within 14 days of being given.

Gift cards issued by byBiehl can only be used on www.bybiehl.com and in our flagship store at Østerbrogade 64, Copenhagen Ø.

Gift cards are valid for 2 years from the date of purchase. The expiry date is clearly stated on the gift card. Only one gift card can be used per purchase on www.bybiehl.com.

Gift cards cannot be used to purchase new gift cards.

Gift cards cannot be redeemed for cash.

If you choose a gift card as your refund when returning or exchanging an item, the refund cannot later be changed to a refund to the original payment method.

Delivery:

• Pre-ordered items are shipped as soon as they are in stock.
  
• You will receive an email as soon as the items have been shipped, and payment will not be charged until the order is shipped.
  

Click & Collect:

• The normal 2-hour processing time for Click & Collect does not apply to pre-ordered items.
  
• As soon as the items arrive at the store, you will receive an email letting you know that your order is ready for pickup. Payment will not be charged until the order is picked up.
  

If you order multiple items together with a pre-ordered item, the entire order will be held and shipped together. If you would like multiple deliveries, please feel free to contact us below.

Use our digital returns portal.

Please note – there is a 39 kr. fee for using our return label. This amount will be deducted from your refund.

Items purchased on bybiehl.com can be returned free of charge to our store on Østerbrogade in Copenhagen.

If you wish to use your own return label, complete your request in the returns portal and select the 'use your own label' option at the end.

Please note that we do not accept returns in person at our address, so packages must not be left in our mailbox.

Read our full return policy here.

At byBiehl.com, you have 30 days to return your purchase.

• 0–14 days: Exchange, refund, or store credit
• 15–30 days: Exchange or store credit

This period starts on the shipping date and lasts for 30 days.

If the jewelry is a gift, please select the date the gift will be given in the gift date selector at checkout.
Gifts can be returned within 14 days of being given.

If you do not want to keep your item, it must be sent back within the specified period in its original packaging and condition.

Please do not drop off returns in person at our address or leave packages in our mailbox.

As a general rule, the extended return period only applies until Christmas. Exceptions may be made by arrangement with customer service.

If the jewelry is a gift, please select the date the gift will be given in the gift date selector at checkout.
The return period starts on this date.

Gifts can be returned up to 14 days after they are given.

Complete your exchange here.

For items of the same or lower value, you can place a new order through our self-service returns portal using the link above.

Exchanges are available for a fee of DKK 39.

For higher-value items, we recommend returning the piece of jewelry you do not want to us and then making a new purchase in our online store.

Once we have received your return, we can either refund the amount to the original payment method used for the purchase or issue a gift card that you can use for your new purchase.

As a general rule, you cannot return items purchased on our website to our retailers. We recommend contacting the individual retailer to ask whether this is possible.

Use our digital Returns Portal.

To return your item, send it in its original packaging and condition, with the delivery note and completed return form, to:

byBiehl
Østerbrogade 64
2100 Copenhagen Ø

Please note that we do not accept in-person returns at our address, and packages must therefore not be left in our mailbox.

After 14 days, we do not offer refunds. Instead, we can offer a store credit for our webshop or flagship store in Copenhagen.

If you choose a gift card as your refund when returning or exchanging an item, the refund cannot later be changed to a refund to the original payment method.

For credits, the money will be refunded to the card used for the purchase. Unfortunately, we’re unable to refund the money to a specific card.

Processing time is normally 2-10 business days from when we receive the package. We’ll contact you once your return has been processed.

You should see the money in your account within 2-5 business days. If this is not the case, please contact your bank.

Get a 5% bonus when you choose store credit/gift card instead of a refund to your original payment method when returning or exchanging your jewelry.

You can select this option through our digital Returns Portal.

If you choose a gift card with a 5% bonus, neither the original amount nor the bonus amount can later be refunded in cash.

If your jewelry should unfortunately break, please fill out the form here.

As a customer, you have a 2-year right to make a complaint. Please note that we reserve the right not to accept complaints without the original proof of purchase.

Please do not submit complaints in person at our address or leave packages in our mailbox.

Each complaint is assessed individually. We do not accept complaints where the jewelry has clearly been subjected to excessive wear. We would also like to point out that there is no right to make a claim for gold-plated jewelry whose plating has faded.

Your claim should be processed within 2-10 business days after we receive your package. Please note that processing times may be longer during busy periods.